Nova Scotia Power called to answer for billing concerns

Nova Scotia Power executives will appear before the Natural Resources and Economic Development Committee on Tuesday to address growing concerns about inaccurate billing and public trust.

The hearing comes after thousands of Nova Scotians reported inflated bills in recent months.

The issue stems from a cyber attack earlier this year, which forced the utility to switch to estimated billing while systems were restored.

Many customers say they were overcharged during that period.

PC MLAs requested the meeting after receiving numerous complaints from constituents.

Committee member Kyle MacQuarrie, MLA for Inverness, said the public deserves answers: “Nova Scotia Power has failed to protect the information of Nova Scotians, and now the public has lost trust in the accuracy of their bills.”

The cyber attack was one of the largest data breaches in provincial history, and the fallout has extended beyond billing concerns.

NSP is also facing delays in payments to contractors and suppliers, adding to frustration among stakeholders.

Meanwhile, the NDP say the province has the power to help lower rates.

They say they previously called on the government to create a 10 per cent rebate on power bills and to implement a low-income rate for people struggling to afford heat and electricity.

NDP Leader Claudia Chender says bills are soaring and Nova Scotians need urgent action.

The committee session is scheduled for Tuesday, November 25 at 1:00 p.m. at Province House.